If your business is entering a phase of expansion, evolution, or increased complexity, congratulations — you’re doing what most leaders only dream about. But growth, if unmanaged, comes at a cost. Systems begin to crack. Culture becomes diluted. People resist change. And the founder becomes the bottleneck instead of the visionary.

At Lateral Solutions, we’ve spent over two decades helping founders and executive teams not only manage change — but lead it with clarity and precision. The path to scalable success lies in three core pillars:

1. The Science of Operational Scalability

2. Founder Coaching for Visionary Leadership

3. Enhancing Organizational Change Management

Here’s how these pieces work together to turn fast-growing businesses into sustainable, resilient organizations.

1. The Science of Operational Scalability: Growing Without Breaking

Operational scalability is not about “doing more.” It’s about doing more with less friction. It’s the infrastructure that allows your business to handle increased demand without sacrificing quality, culture, or performance.

Signs Your Operations Aren’t Scalable Yet:

• Team members are overwhelmed with unclear priorities

• You’re onboarding customers faster than you can serve them

• Technology systems don’t talk to each other

• You’re still in the weeds of daily execution

Through our Growth Navigation System, we help founders design businesses that scale with intention — not just ambition.

Our Operational Scalability Approach Includes:

• Capacity modeling and process optimization

• Technology stack integration and automation

• Functional role clarity and decision-making authority

• Real-time visibility into performance metrics via dashboards

Think of it this way: if you’re building a skyscraper, you don’t pour more concrete when you reach floor 10 — you redesign the foundation to hold 50.

“Jon’s systems didn’t just improve efficiency — they gave us the confidence to grow without fear.”
— Hear their story

2. Founder Coaching for Visionary Leadership: Becoming the Leader Your Business Needs Next

You’ve gotten your business this far through grit, intuition, and relentless problem-solving. But to go further, you’ll need to shift your identity from operator to architect — from executor to visionary.

Common Challenges for Growing Founders:

• Struggling to delegate because “no one can do it like I can”

• Getting stuck in the weeds of tactical decisions

• Feeling isolated or uncertain about strategic direction

• Burnout from carrying the business alone

Our Founder Coaching program equips entrepreneurs with the leadership capacity to scale themselves as they scale their companies.

What We Coach Founders To Do:

• Redefine their role around strategic influence, not tactical control

• Design their “ideal week” to focus on growth, culture, and clarity

• Build self-managing teams through better delegation and trust systems

• Overcome the mindset blocks that make change feel risky

“Jon’s coaching helped me break through a mental ceiling and empowered my team to rise in their own leadership.”
— Client Success

Leadership isn’t static. It’s a moving target — and we’re here to help you grow with it.

3. Enhancing Organizational Change Management: Leading Through Transition, Not Just Surviving It

Change isn’t a project — it’s a leadership responsibility. Whether you’re restructuring, launching a new product, or expanding into new markets, your team needs more than direction. They need alignment. They need certainty. And most of all, they need to trust the process.

Unfortunately, most change efforts fail because they focus on systems before people.

Common Symptoms of Poor Change Management:

• Confusion around new roles, priorities, or systems

• Resistance from long-time employees

• Loss of team morale or key talent

• Implementation fatigue due to “yet another initiative”

At Lateral Solutions, we bring together technical change design and human-centered leadership to create transformation strategies that stick. Our Organizational Change Management services focus on:

• Communicating change clearly and consistently

• Creating change champions inside your org

• Designing rollouts with built-in feedback and adjustment

• Aligning behavior change with operational changes

We don’t just help you announce change — we help you lead it.

“Jon’s approach to managing change helped us avoid a complete culture crash during our restructuring.”
— See more impact

Putting It All Together: A Holistic Growth Strategy

Most consultants offer one piece of the puzzle. We bring the full picture — integrating operational systems, founder growth, and cultural change into a single transformation strategy.

Our Process:
✅ Audit – We assess your current systems, roles, and change readiness
✅ Blueprint – We design a clear roadmap for scale and team evolution
✅ Implement – We build out your operations and support change adoption
✅ Coach – We guide founders and execs through the leadership transition

This isn’t a temporary fix. It’s the evolution of your business — and your leadership — into something truly sustainable.

📞 Curious where your business stands today? Book a free discovery call and let’s map it out.

More Tools for the Visionary Leader

📘 Download a free chapter of Jon Bassford’s book The Curious Leader, and discover how curiosity powers innovation, scale, and cultural alignment.

🎤 Need a speaker for your next leadership retreat or team offsite? Book Jon for keynotes on systems thinking, scalable growth, and change readiness.

📚 Dive deeper into organizational growth strategies on our blog or explore more case studies on our media page.